Zscaler What 2 Tools Can You Use on a Windows Machine to Review the Full Route to a Destination Hop
Employ the Zscaler Analyzer app to clarify the path between your location and the Zscaler Enforcement Node (ZEN), or to clarify the fourth dimension it takes for your browser to load a web page, so the Zscaler Support team tin detect potential issues. The app performs an MTR (Z-Traceroute) and a total web page load exam (Z-WebLoad). The results provide the Zscaler Support team with all the information they need to debug network problems quickly. Y'all can run the app multiple times at different intervals, for a more comprehensive view of your network path and performances. For example, you can run configure the app to run every hour for five hours.
The results are designed to exist sent to the Zscaler Operations Squad through Zscaler Support for analysis. Their experience and overall view of the unabridged cloud allow them to interpret the data and identify potential bug in the network path. Zscaler highly recommends that you do non try to interpret the results without consulting Zscaler Back up.
By downloading Zscaler Analyzer, You agree to the terms and conditions for Zscaler Software available at https://www.zscaler.com/legal/license-understanding-for-zscaler-software/. In improver, You also acknowledge and agree that Zscaler will
(i) apply the information that You lot provide in order to troubleshoot Your networking issues; and
(2) store such information in its cloud (which will but exist attainable by a unique URL).
YOUR USE OF THE ZSCALER ANALYZER IS EXPRESSLY CONDITIONED ON YOUR AGREEMENT TO THESE TERMS AND CONDITIONS. IF YOU DO Not Agree, DO NOT DOWNLOAD AND/OR OTHERWISE USE THE ZSCALER ANALYZER.
Requirements
You lot tin can run the app from a device that has the following:
- Java (JRE) i.8 update 40 or higher
- Microsoft Windows vii or higher
- Mac Bone 10 is Not Supported
Installation
Practise the following to install the Zscaler Analyzer app:
- Download the latest version of the app at https://zmtr.zscaler.com/.
- Click either Windows or Linux to download the app.
- Exercise i of the following:
- From a Windows car:
- Run ZscalerAnalyzer-windows-installer.exe.
- Complete the steps in the sorcerer.
Ensure that yous install the app in a directory similar to Libraries/Documents to facilitate installation. If you install information technology in the Programme Files directory, you lot may need boosted permissions.
- From a Windows car:
Zscaler Analyzer TraceRoute
Utilize the Zscaler Analyzer app to clarify the path between your location and the Zscaler Enforcement Node (ZEN), so the Zscaler Back up team tin detect potential network issues. The app performs an MTR (My Traceroute) and the results provide the Zscaler Back up team with all the information they need to debug network bug speedily. You tin run the app multiple times at different intervals, for a more comprehensive view of your network path. For example, you tin can run configure the app to run every hour for five hours
The results are designed to be sent to the Zscaler Operations Team through Zscaler Support for analysis. Their experience and overall view of the entire cloud permit them to interpret the data and identify potential issues in the network path. Zscaler highly recommends that you lot do non try to interpret the results without consulting Zscaler Back up.
If you are using a GRE or IPSEC tunnel to send traffic to the ZEN, the MTR must run from a PC that does Not go through the tunnel. An MTR done through a tunnel will non show useful information.
Running Z-TraceRoute
When yous launch the app, click the Z-TraceRoute tab to meet a window like to the following.
Practise the following to run the Zscaler Network Analyzer app:
- Define the settings:
- Host: If your computer is connected to a ZEN, this field displays the host name of the ZEN. Y'all can specify a different host name, for example, if y'all want to analyze the path to another ZEN.
- Run Every: The app can run automatically at different intervals. For instance, to configure the app to run every hr, 10 times, change Repeat to 10, and so choose the interval to Repeat every 1 hr. These 10 tests are chosen a group.
- Packet Count: Number of packets to send.
- Hop Limit: The maximum number of network hops measured.
- To define the following settings, click the Avant-garde Settings push to see the Z-Traceroute - Advanced Settings window.
- Data: Packet size in bytes
- Timeout: The maximum number of seconds to wait for a reply
- Command: You can configure advanced settings from this field if Zscaler Support requests that you override the default settings in gild to ameliorate troubleshoot certain problems. To get the list of all options, run:
run [host=
] [repeat= ] [interval= ] [data= ] [count= ] [maxhop= ] [timeout= ] Options: host Ping the specified host/IP address until stopped. Default : gateway.zscaler.cyberspace repeat Number of times to repeat the test. Valid : [i - 99] Default : 1 interval Gap between each test run (in minutes). Valid : [x, 15, 30, lx, 90, 120] Default : 10 data Length of raw data used. Valid : [one - threescore] Default : 32 count Number of packets per node. Valid : [one - 99] Default : l maxhop Number of maximum hops. Valid : [1 - 60] Default : 30 timeout Timeout in seconds to wait for each reply. Valid : [1 - 60] Default : ii
Case:run count=x timeout=five host=gateway.zscaler.net maxhop=50
- Click Start Test.
- The app displays the geolocation of the client and the ZEN on the map, equally shown below. Annotation that the locations shown may not be accurate. This is useful in determining if the client is geolocalized correctly or if its traffic is non going to the nearest ZEN.
- The application updates the Host Latency and the Latency per Hop widgets, and the results table.
- The Stop Examination push replaces the Start Exam push, as shown below. If you lot click the Stop Test button at whatever time, the app cancels all the other tests in the group.
You tin can minimize the Zscaler Functioning Analyzer app before it completes all the configured runs. When the tool completes all the runs, the Beginning Test button replaces the Finish Test button.
Viewing the Results
If you lot configured the Zscaler Analyzer app to perform multiple runs, you can view the results for each completed run in the group by selecting it from the results list, every bit shown below.
- The Host Latency widget shows the latency that occurred when the device reached the ZEN.
- The Latency per Hop widget shows the latency for each intermediate network hop.
- The results table provides an overview of the results. It shows the following:
- #: Hop number
- Host: IP address of the intermediate host
- P. Sent: The number of packets sent to the intermediate host
- P. Recv: The number of packets sent dorsum by the host
- P. Loss: Percentage of packet loss
- Best T.: Smallest latency of all tests in seconds
- Last T.: Latency of the concluding packet sent
- Avg. T.: Boilerplate latency
- Worst T.: Highest latency of all tests
Exporting the Results
When the app completes all the configured runs, export the results and then you tin can send it to Zscaler Support.
- Click the Export All Results button and navigate to the folder to which you desire to save the results. All results of the runs in a group are saved into a CSV file with a filename like to za_results_12_15_2015_12_56_53_PM_PST.
The geolocation shown in the export file is likely to be incorrect. For case, the intermediate hops in the U.S. might be shown to exist in Europe.
The following is the information displayed for each grouping (repetitions of the same examination) in the CSV file:
- Result Import Fourth dimension: Time of the information export
- ZA Version: Version number of the app
- Group Number: Group ID
- ZA Settings: The defined settings for the test
- Host: Name of the host from which the test was run
- Internal Source IP: Local IP address of the device
- Public Source IP: Public IP address of the outbound traffic
- Number of Runs: Number of tests run
The following is the data displayed for each run inside a group:
- Run Number: Run ID
- Start Fourth dimension: Time when the test started
- Finish Time: Time when the test ended
- Test Finished in: Elapsing of the test
- SNo: Results of the test for each intermediate host:
- Host: IP address of the intermediate host
- Longitude: GeoIP coordinate of the intermediate host
- Latitude: GeoIP coordinate of the intermediate host
- Location Name: GeoIP state of the intermediate host
- Packet Sent: Number of packets sent to the intermediate host
- Bundle Received: Number of packets sent back past the host
- Loss: Number of packets lost
- Final Time: Latency of the last parcel sent
- Best Time: Smallest latency of all tests
- Worst Time: Highest latency of all tests
- Avg Time: Average latency
- St Dev: Standard difference
Zscaler Analyzer WebLoad
Apply the Zscaler Analyzer app to clarify the fourth dimension it takes for your browser to load a spider web folio, and then the Zscaler Back up squad tin detect potential issues. The app performs a web page load test and the results provide the Zscaler Back up team with all the information they need to debug issues rapidly. Depending on your surround, the tool tin can compare the load fourth dimension through a ZEN and load time going straight to Cyberspace. You can run the app multiple times at unlike intervals, for a more comprehensive view of your network. For example, you lot tin can configure the app to run every hour for five hours.
Practice the following to run WebLoad on the Zscaler Analyzer:
- Define the settings:
- Load: The app tin exam up to x URLs at a time. The app provides a default list of URLs to run. You can cull to run the tests for all URLs or only i. To remove or add a URL, click on the Advanced Settings button.
- Every: The app can run automatically at different intervals. For example, to configure the app to run every hour, ten times, change Repeat to 10, and then choose the interval to run Every 1 hr. These 10 tests are called a group.
- Use: The Folio Load Time widget provides different results depending on your environment when you beginning open the app.
- If your traffic is going through the Zscaler service when you first first the app, you are running the app with the Zscaler Enforced Proxy. If you are not authenticated to the service, you may be asked to authenticate when the app is first opened. The hallmark page is displayed in the Electric current Site Preview on the left.
- If your traffic is not going through the Zscaler service when yous first start the app, you can choose the post-obit options in the list:
- System Proxy: Choose this option if you want to use your Internet browser settings. For example, if you have configured your browser to use a PAC file or a ZEN, the app volition use those settings.
- Custom PAC File: Choose this option if yous want to apply a PAC file to frontward your traffic to the Zscaler service. The Zscaler service hosts default PAC files which are configured to automatically frontwards all browser traffic to the nearest ZEN. To learn how to retrieve the default PAC file URL, see How do I use PAC files to forrad traffic to the Zscaler service?
- Custom Gateway: Choose this option if y'all want to specify a ZEN to which you desire to forward your traffic.
- To specify a ZEN, enter the following:
- Gateway: Enter gateway.<cloud_name>. To learn how you can find your cloud name, see What is my cloud proper name?
- Port: Enter the port number.
- To specify a ZEN, enter the following:
If you lot choose to run the app with a Custom PAC File or Custom Gateway, you will exist prompted to authenticate earlier y'all can start the test. The results table will provide results in the following categories:
- With Proxy: Your traffic is going through the Zscaler service
- Without Proxy: Your traffic is not going through the Zscaler service
To ascertain the following settings, click the Avant-garde Settings push to come across the ZWebload - Avant-garde Settings window.
- Edit Website(southward): To remove a URL, choose a URL, then click the minus sign.
- Type New URL: To add a URL, enter a valid URL into the field, so click Add Website.
- Website Download Count: The number of times each website is downloaded.
- Click First Examination.
- The app displays the web pages of the URLs in the list, as shown below.
- The application updates the Page Load Fourth dimension widget, and the results table.
- The Stop Test button replaces the Starting time Test button, equally shown below. If y'all click the Stop Test button at whatever time, the app cancels all the other tests in the grouping.
You can minimize the Zscaler Analyzer app earlier it completes all the configured runs. When the tool completes all the runs, the Start Test push replaces the Finish Test button.
Viewing the Results
If y'all configured the Zscaler Analyzer app to perform multiple runs, you can view the results for each completed run in the group by selecting information technology from the results list, as shown below.
If y'all configured the Zscaler Analyzer app to exam multiple URLs, you lot can view the results for each URL in the group by choosing Website from the Evidence Results For listing.
- The Folio Load Time widget shows how long information technology took your browser to load a web page.
- The results table provides an overview of the results. It shows the following:
- Time Postage stamp: The fourth dimension when the test started
- Website: The tested URL
- Response Time: The boilerplate time it took the browser to load the main web page
Exporting the Results
When the app completes all the configured runs, consign the results so y'all can send it to Zscaler Support.
- 1. Click the Consign All Results button and navigate to the binder to which you lot want to salve the results. All results of the runs in a group are saved into a CSV file with a filename similar to za_results_12_04_2015_09_49_51_AM_PST.
- Adhere this file to a support ticket and submit it. The export file contains all the information required by the Zscaler Support team to translate the results correctly. Please exercise not modify the file before sending it to Zscaler.
The following is the information displayed for each group (repetitions of the same exam):
- Event Import Time: Time of the data consign
- Tool Version: Version number of the app
- Group Number: Grouping ID
- WebLoad Settings: The defined settings for the test
- Number of Runs: Number of tests run
- Proxy Type: Proper noun of the proxy from which the test was run
- Gateway Name: Name of the gateway from which the test was run
- Gateway IP: IP address of the gateway from which the examination was run
- ZEN: The Zscaler Enforcement Node from which the examination was run
The following is the information displayed for each run inside a group:
- Run Number: Run ID
- Kickoff Fourth dimension: Time when the examination started
- End Time: Fourth dimension when the exam ended
- Exam Finished in: Duration of the examination
- SNo: Results of the test for each firsthand host:
- URL: The tested URL
- URL IP: IP address of the URL tested
- Load Count: The number of times the URL was repeated
- Response Code: The HTTP response lawmaking for successful or failed requests
- DNS Time: The time it took client to contact DNS server
- Connect Time: The time it took browser to connect to the server
- Full Page Fourth dimension: The time it took the browser to load the entire web folio and all its avails, such as images, scripts, etc.
Source: https://zmtr.zscaler.com/
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